Privacy Policy

Axielo, LLC (“Axielo,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our websites, applications, products, services, software, AI voice tools, and related features.

By using our services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Account Information

When you create an account or contact us, we may collect information such as your name, email address, login credentials, company name, and communication preferences.

Voice, Audio, and Speech Data

Our services may allow you to record, upload, process, or analyze voice, audio, speech, pronunciation, accent, fluency, or language-learning data.

This may include:

• Voice recordings.

• Speech samples.

• Transcriptions.

• Pronunciation analysis.

• Accent or fluency feedback.

• Audio-derived features such as timing, rhythm, phoneme-level signals, and acoustic measurements.

• Practice history and learning progress.

User Content

We may collect text, prompts, messages, files, feedback, and other content that you submit to the services.

Device and Usage Information

We may collect technical information such as device type, operating system, browser type, IP address, app version, crash logs, diagnostic data, usage activity, feature interactions, approximate location derived from IP address, and performance data.

Payment Information

If we offer paid services, payments may be processed by third-party payment providers or app stores. We generally do not store full payment card numbers.

Communications

If you contact us, we may collect the contents of your message and our responses.

2. How We Use Information

We use information to:

• Provide, operate, maintain, and improve our services.

• Analyze speech, pronunciation, accent, fluency, and voice interactions.

• Generate feedback, transcriptions, practice recommendations, and language-learning results.

• Personalize learning experiences.

• Create and maintain user accounts.

• Provide customer support.

• Monitor service performance, security, and reliability.

• Debug errors and improve product quality.

• Develop new features, models, and services.

• Prevent fraud, abuse, misuse, and illegal activity.

• Comply with legal obligations.

• Enforce our Terms of Use and applicable model license restrictions, including OpenRAIL-M or similar responsible AI licensing obligations.

3. AI Models and OpenRAIL-M-Related Processing

Some of our services may use AI models or model components licensed under OpenRAIL-M, OpenRAIL, Responsible AI License terms, open-source licenses, or similar third-party licenses.

Where applicable, we may process inputs and outputs to operate the service, enforce responsible-use restrictions, maintain safety, monitor misuse, improve performance, and comply with applicable license requirements.

We do not permit users to use our services, including any OpenRAIL-M-based features, for prohibited harmful, illegal, deceptive, discriminatory, abusive, or unauthorized voice-related uses.

4. Voice Data and Model Improvement

Voice and speech data can be sensitive. We handle it carefully.

Depending on your settings, consent, product configuration, or applicable law, we may use voice, speech, transcription, and pronunciation data to improve our services, including improving speech recognition, pronunciation analysis, accent feedback, and language-learning features.

Where required, we will ask for consent before using voice recordings for model training or product improvement. We may also use de-identified, aggregated, or transformed data to improve our systems.

You should not upload or record another person’s voice unless you have the legal right and appropriate consent to do so.

5. How We Share Information

We may share information with:

Service Providers

We may share information with vendors that help us provide hosting, cloud infrastructure, analytics, security, customer support, payment processing, app distribution, communications, and AI processing.

AI and Technology Providers

Some features may rely on third-party AI models, APIs, speech recognition tools, text-to-speech tools, infrastructure providers, or open-source components. These providers may process data on our behalf or under their own terms, depending on the integration.

Legal and Safety Reasons

We may disclose information if we believe it is necessary to comply with law, legal process, government requests, enforce our Terms, protect rights and safety, prevent fraud, or investigate misuse.

Business Transfers

If Axielo AI is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction.

With Your Consent

We may share information when you direct us to do so or give us consent.

6. We Do Not Sell Personal Information

We do not sell your personal information in the traditional sense. We do not sell your voice recordings to advertisers.

If applicable privacy laws define certain analytics or advertising activities as a “sale” or “sharing,” we will provide any required opt-out rights.

7. Data Retention

We retain information for as long as reasonably necessary to provide the services, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, improve safety, and support legitimate business purposes.

Voice recordings, transcriptions, and pronunciation data may be retained for different periods depending on the product, user settings, and legal requirements.

You may request deletion of your personal information as described below.

8. Data Security

We use reasonable administrative, technical, and organizational measures to protect information. However, no system is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential.

9. Your Privacy Rights

Depending on where you live, you may have rights to:

• Access personal information we hold about you.

• Correct inaccurate information.

• Delete personal information.

• Object to or restrict certain processing.

• Request a copy of your information.

• Withdraw consent where processing is based on consent.

• Opt out of certain data uses where applicable.

To exercise privacy rights, contact us at [Insert Privacy Email].

We may need to verify your identity before responding.

10. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act and related laws, including the right to know, delete, correct, and opt out of certain uses of personal information.

We do not knowingly sell personal information in the traditional sense. If our practices change or if applicable law treats certain activities as “sharing,” we will provide appropriate notices and choices.

11. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without appropriate parental consent.

If you believe a child has provided us personal information without proper consent, please contact us and we will take appropriate steps.

12. International Users

If you use our services from outside the United States, your information may be processed in the United States or other countries where we or our service providers operate. These countries may have privacy laws different from those in your jurisdiction.

Where required, we use appropriate safeguards for international data transfers.

13. Third-Party Links and Services

Our services may contain links to third-party websites, app stores, platforms, models, APIs, or services. We are not responsible for the privacy practices of third parties.

Please review their privacy policies before using third-party services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide reasonable notice where required.

Your continued use of the services after the updated Privacy Policy becomes effective means you acknowledge the updated policy.

15. Contact

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Axielo, LLC
Email: legal@axielo.com